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Return and Exchange Policy

Gia John Inc's top priority is total customer satisfaction. In our efforts to ensure you are completely satisfied with your order, we strive to create a pleasurable shopping environment for our valued customers.

Returns and exchanges may be accepted as stated on our Return Policy:


Any FULL PRICE goods bought on Giajohn.nyc may be exchanged or returned within a 30-day window from time of delivery, provided a valid Return Authorization Slip is attached.
SALE PRICE goods bought on Giajohn.nyc may be exchanged or returned within a 14-day window from time of delivery, provided a valid Return Authorization Slip is attached.

Goods may only be accepted for either an exchange or return if they are not worn and if they arrive with the price tag and hangtag still attached. It should be in the same new condition from when the merchandise was shipped. All individual merchandise should be within their respective packages. Giajohn.nyc may not accept items that have been worn, washed, altered or items that show any kind of damage. During the receipt of the returned merchandise, Giajohn.nyc has the right to decline the request for refund if the Return Policy requirements are not fully met at the time the item was purchased.


A fee of $10 for Restocking and Shipping shall be deducted from returned goods and merchandise.